Knowledge Base

Steps:

1. Under each category, review these key metrics:
   
   • Total Actions Taken
   • Total Actions Completed
   • Users Taking Action – number of staff involved.
   • Average Time to Action – measured in hours.
   • Actions Marked Complete
   • Communication Totals – number of texts, emails, calls, and notes.
2. Use these insights to coach teams and identify workflow bottlenecks.

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